Effective 29 August 2026
CHT Journal is currently in beta. Subscription cancellation is self-serve (Settings → Manage subscription); refund requests below are still handled manually by email.
CHT Journal's paid subscription is billed monthly via Paddle.com, our payment processor and merchant of record — Paddle handles the actual transaction and can also assist with billing disputes directly.
You can cancel at any time from Settings → Manage subscription, which opens Paddle's secure billing portal. When you cancel, you keep paid-tier access until the end of your current billing period — we don't refund the unused portion of a period you've already paid for.
If you're unhappy with CHT Journal within your first 14 days as a paying subscriber, email us and we'll refund that payment in full, no questions asked. Outside that window, refunds are considered case-by-case (e.g. a billing error, a duplicate charge, or a technical issue on our side that prevented you from using the Service) — contact us and we'll take a look.
Approved refunds are issued back to your original payment method via Paddle and typically appear within 5–10 business days, depending on your bank.
CHT Journal's Free plan has no charge, so there's nothing to refund on it.
Refund and billing questions: support@clearheadtrading.com. See also our Terms of Service and Privacy Policy.